1531 Utah Ave. S., Ste 600
Seattle, WA 98134
Jennifer M. Keough
Executive Vice President & Chief Operating Officer
Jennifer M. Keough has an extensive background in managing class action administration and other complex projects. Jennifer joined GCG in 2003 as Vice President and Managing Director of the company's west coast operations based in Seattle, Washington. In February 2009, Ms. Keough was promoted to Executive Vice President. Ms. Keough assumed the additional role of Chief Operating Officer in November 2011. Since joining GCG, Ms. Keough has helped the company establish a formidable presence in the region and the nation. Her dedication to clients and claimants, and her excellent quality of work were recently specifically identified in the Report and Recommendations of Trustee on Distributions from the Engle Trust Fund in the Engle Class Action, a tobacco-related litigation. The Trustee noted that, "The outstanding organizational and administrative skills of GCG and particularly of Jennifer Keough cannot be overstated."
Ms. Keough's experience extends well beyond simply implementing previously established notice program and claims process. Ms. Keough has particular expertise in the innovative construction of processes involving highly complex data issues, extensive documentation requirements, health care matters, and high dollar awards, to name a few.
As a former GCG client, Ms. Keough brings to client engagements an insider's perspective with extensive experience and operations knowledge. Before joining GCG, she was a Class Action Business Analyst for Perkins Coie, Washington State's largest law firm, where she was responsible for managing the settlement implementation process for large class action settlements. Prior to joining Perkins Coie, Ms. Keough gained her legal expertise while working for Smith & Hennessey PLLC (formerly Smith & Leary PLLC), a highly regarded civil litigation Seattle firm. During her 11 years at Smith & Hennessey, Ms. Keough successfully managed legal projects and financial investigations primarily in complex matters involving timber investigations in the Pacific Northwest, Alaska, Georgia, Louisiana, Mississippi, and Florida.
Ms. Keough did her undergraduate work at Seattle University Albers School of Business, where she graduated cum laude with a B.A. in Business Management and a Masters in Finance and Valuation. She received her J.D. from Seattle University School of Law, where she authored the article, "Navigating the Ethical Challenges Representing Older Clients."